Find Terms of Use
Last updated: April 24, 2025
Welcome to the Find App Terms and Conditions of Use (these “Terms”). This is a contract between you and Find Labs Holdings, Inc. (as defined further below) and we want you to know yours and our rights before you use the application (“Find” or the “App”). Please take a few moments to read these Terms before enjoying the App, because once you access, view or use the App, you are going to be legally bound by these Terms (so probably best to read them first!). Please also read our Our Community Guidelines and Privacy Policy. Please be aware that if you subscribe to services for a term (the “Initial Term”), then the terms of your subscription will be automatically renewed for additional periods of the same duration as the Initial Term at Find’s then-current fee for such services, unless you cancel your subscription in
accordance with Section 6 below.
You should also note that Section 14 of these Terms contains provisions governing how claims that you and Find Labs Holdings, Inc. have against each other are resolved. In particular, it contains an arbitration agreement that will, with limited exceptions, require disputes between us to be submitted to binding and final arbitration. You have a right to opt out of the arbitration agreement pursuant to Section 14 below. If you do not opt out of the arbitration agreement in accordance with Section 14, (1) you will only be permitted to pursue claims and seek relief against us on an individual basis only; and (2) you are waiving your right to seek relief in a court of law and to have a jury trial on your
claims.
And a notice to California subscribers: You may cancel your subscription and request a refund at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using your Apple ID, refunds are handled by Apple, not Find. If you wish to request a refund, please visit Apple Support. If you subscribed using your Google Play Store account or through Find, please contact our customer support at support@meetFind.app
1. FIND RULES
Before you can use the App, you will need to register for an account (“Account”). In order to create anAccount you must:
1. be at least 18 years old or the age of majority to legally enter into a contract under the laws ofyour home country if that happens to be greater than 18; and
2. be legally permitted to use the App by the laws of your home country.
Please note that we monitor for underage use and we will terminate, suspend or ask you to verify your Account if we have reason to believe that you may be underage.
You can create an Account via manual registration, or by using your Facebook login details. If you create an Account using your Facebook login details, you authorize us to access, display and use certain information from your Facebook account (e.g. profile pictures, relationship status, location and information about Facebook friends). For more information about what information we use and how we use it, please check out our Privacy Policy By using our App, you acknowledge that we may collect and use of your data and information in accordance with our Privacy Policy.
Unfortunately, we cannot allow you to use another person’s Find account or to share your Find account with any other person without permission. You are responsible for ensuring that any use of your account complies with these Terms.
Find offers a fun, authentic social experience, but if you want to leave, you can delete your Account at any time by going to the ‘Settings’ page when you are logged in and clicking on the ‘Delete account’ link. Your Account will be deleted immediately but it may take a little while for Your Content(defined below) to be completely removed from the App. Your profile information will be treated in accordance with our Privacy Policy. If you delete your Account and try to create a new account with in this time period using the same credentials, we will re-activate your Account for you.
We use a combination of automated systems, user reports and a team of moderators to monitor and review accounts and content to identify breaches of these Terms. We reserve the right at our sole discretion to terminate or suspend any Account, restrict access to the App, or make use of any operational, technological, legal or other means available to enforce the Terms (including without limitation blocking specific IP addresses). For users residing in the European Union (“EU”), we will notify you when we take action against your Account or Your Content (defined below) unless it is not appropriate for us to do so (for example, we are not permitted by law enforcement agencies). For all other users, we may take such action, at any time without liability and without the need to give you prior notice. Without limiting the foregoing in any way and unless otherwise prohibited by mandatory laws in the country in which you reside, we expressly reserve the right to terminate or suspend your Account without notice (1) for violating these Terms, (2) due to your conduct on theApp, or your conduct with other users of the App (including your “offline” conduct), if we, in our sole discretion, determine your conduct was inappropriate or improper, (3) if we or our affiliates, in our or their sole discretion, determine your conduct on other apps operated by our affiliates was inappropriate or improper, or (4) for any reasons whatsoever that we deem, in our sole discretion,justifies termination. If your Account is terminated or suspended, you agree you will not receive are fund for any paid service or features you have already been charged for. If you believe that we’ve made a mistake in taking action on your Account or Your Content (defined below), you have theoption to appeal our decision within a six-month period. If you wish to appeal a decision, please start by taking a moment to read the relevant section of our Community Guidelines you still think there has been a mistake in the action taken on your account or content, the best way to appeal is to fill out the appeals form linked in the notification shown to you within the app at the time. Alternatively, you can contact us at support@meetfind.app (please explain why you are appealing our decision, and give as much detail as you can).
distribution of, your Content, or suspending or terminating your account.
You may not access, tamper with, or use non-public areas of the App or our systems. Certain portions of the App may not be accessible if you have not registered for an Account. 2. TYPES OF CONTENT
There are three types of content that you will be able to access on the App:
1. content that you upload and provide (“Your Content”);
2. content that members provide (“Member Content”); and
3. content that the Find Labs provides (including, without limitation, database(s) and/or software) (“Our Content”).
There is certain content we can’t allow on Find
Our Community Guidelines form part of these Terms and outline what content and conduct is accepted on and off our App. You agree to comply with our Community Guidelines as may be updated from time to time.
We want our users to be able express themselves as much as possible on Find, but we have to impose restrictions on certain content which:
● is illegal or encourages, promotes or incites any illegal activity;
● is harmful to minors;
● is defamatory or libelous;
● itself, or the posting of which, infringes any third party’s rights (including, without limitation, intellectual property rights and privacy rights);
● shows another person which was created or distributed without that person’s consent;
● contains language or imagery which could be deemed offensive or is likely to harass, upset, embarrass, alarm or annoy any other person;
● is obscene, pornographic, violent or otherwise may offend human dignity;
● is abusive, insulting or threatening, discriminatory or which promotes or encourages racism, sexism, hatred or bigotry;
● relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers);
● involves the transmission of “junk” mail or “spam”;● impersonates or intends to deceive or manipulate a person (including, without limitation,
scams and inauthentic behavior);
● contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other
material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Find or otherwise; or
● in any other way violates our Community Guidelines.
Y
You agree that Your Content must comply with our Community Guidelines as updated from time to time. As Your Content is unique, you are responsible and liable for Your Content. You will indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content. Sorry that was a bit of a mouthful, but you are what you post!
You may not display any personal contact or banking information on your individual profile page whether in relation to you or any other person (for example, names, home addresses or postcodes, telephone numbers, email addresses, URLs, credit/debit card or other banking details). If you do choose to reveal any personal information about yourself to other users, whether via email or otherwise, it is at your own risk. We encourage you to use the same caution in disclosing details about yourself to third parties online as you would under any other circumstances.
As Find is a public network community, Your Content will be visible to other users of the App all around the world - so make sure you are comfortable sharing Your Content before you post. As such, you agree that Your Content may be viewed by other users and any person visiting, participating in or who is sent a link to the App (e.g. individuals who receive a link to a user’s profile or shared content from other Find Users). By uploading Your Content on Find, you represent and warrant to us that you have all necessary rights and licenses to do so, and automatically grant us a non-exclusive, royalty free, perpetual, worldwide license to use Your Content in any way (including, without limitation, editing, copying, modifying, adapting, translating, reformatting, creating derivative works from, incorporating into other works, advertising, distributing and otherwise making available to the general public such Content, whether in whole or in part and in any format or medium currently known or developed in the future).
We may assign and/or sub-license the above license to our affiliates and successors without any further approval by you.
We do not have any obligation to store Your Content - if it’s important, you should make a copy.
So that we can prevent the unconsented use of Your Content by other members or third parties outside of Find, you authorize us to act on your behalf with respect to such infringing and/or unauthorized uses. This expressly includes the authority, but not the obligation, for us to send takedown notices (including, without limitation, pursuant to 17 U.S.C. § 512(c)(3) (i.e., DMCA Takedown Notices)) on your behalf if Your Content is taken and used by third parties outside of Find.
MEMBER CONTENT
Other members of Find will also share content via the App. Member Content belongs to the user who posted the content and is stored on our servers and displayed via the App at the direction of the user providing the Member Content.
You do not have any rights in relation to other users’ Member Content, and you may only use other Find users’ personal information to the extent that your use of it matches Find’s purpose of allowing people to meet one another. You may not use other users’ information for commercial purposes, to spam, to harass, stalk or to make unlawful threats. We reserve the right to terminate your Account if you misuse other users’ information.
Member Content is subject to the terms and conditions of Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act 1998. If you have a complaint about Member Content, please see the Digital Millennium Copyright Act section below for more information.
OUR CONTENT
You may be wondering what happens to the rest of the Content on Find. It’s a social experience and belongs to Find. Any other text, content, graphics, user interfaces, trademarks, logos, sounds, artwork, and other intellectual property appearing on Find, as well as the Find software and database(s), are owned, controlled or licensed by us and are protected by copyright, trademark, data, database rights and/or other intellectual property law rights. All right, title and interest in and to Our Content remains with us at all times.
We grant you a non-exclusive, limited, personal, non-transferable, revocable, license to access and
use Our Content, without the right to sublicense, under the following conditions:
1. you shall not use, sell, modify, or distribute Our Content except as permitted by the functionality of the App;
2. you shall not use our name in metatags, keywords and/or hidden text;
3. you shall not create derivative works from Our Content or scrape, disable, decompile, analyze or in any way commercially exploit Our Content, in whole or in part, in any way; and
4. you shall use Our Content for lawful purposes only.
We reserve all other rights.
No Obligation to Pre-Screen Content.
While we don’t assume any obligation to pre-screen any of Your Content or any Member Content, there may be times where we need to step in to help keep our members safe, and we reserve the right to review, pre-screen, refuse and/or remove any Member Content and Your Content, including content exchanged between users in direct messages as set out in these Terms.
Use of Recommender Systems.
We have developed matching algorithms to predict your compatibility with other users and so we can show you people we think are a good match for you. You can learn more about our use of recommender systems and the main parameters we use in our Privacy Policy.
3. RESTRICTIONS ON THE APP
You agree to:
● comply with all applicable laws, including without limitation, privacy laws, intellectual property laws, anti-spam laws, equal opportunity laws and regulatory requirements;
● use your real name and real age in creating your Find account and on your profile; and
● use the services in a safe, inclusive and respectful manner and adhere to our Community Guidelines at all times.
You agree that you will not:
● act in an unlawful or disrespectful manner including being dishonest, abusive or discriminatory;
● misrepresent your identity, your age, your current or previous positions, qualifications or affiliations with a person or entity;
● disclose information that you do not have the consent to disclose;
● stalk or harass any other user of the App;
● use the App in any deceptive, inauthentic or manipulative way, including engaging in conduct or distributing content relating to scams, spam, inauthentic profiles or commercial and promotional activity;
● submit appeals, reports, notices or complaints that are manifestly unfounded; or;
● develop, support or use software, devices, scripts, robots, other types of mobile code or any other means or processes (including crawlers, browser plugins and add-on or other technology) to scrape or otherwise exfiltrate from Find or its services, or otherwise copy
profiles and other data from the services.
We don’t like users misbehaving in the Find community. You can report any abuse or complain about Member Content by contacting us, outlining the abuse and/or complaint. You can also report a user directly from a profile or in chat by clicking the ‘Block & Report’ link. We reserve the right to investigate any possible violations of these Terms, any Find user’s rights, or any third party rights and we may, in our sole discretion, immediately terminate any user’s right to use of the App without prior notice, as set out further in Section 1 above, and/or remove any improper, infringing or otherwise unauthorized Member Content submitted to the App.
We don’t control any of the things our users say or do, so you are solely responsible for your interactions with other users of the App.
IN CERTAIN CIRCUMSTANCES, SUCH AS IN RESPONSE TO MEMBER-GENERATED OR PRESS REPORTS OF SUSPECTED MISCONDUCT, Find Labs Holdings, Inc. MAY INVESTIGATE WHETHER A MEMBER HAS A CRIMINAL HISTORY, WHICH MAY, DEPENDING ON THE CIRCUMSTANCES, INCLUDE SEARCHING SEX OFFENDER REGISTRIES OR OTHER PUBLIC RECORDS. IF SUCH INVESTIGATIONS IDENTIFY A PERSON WITH A CRIMINAL CONVICTION, Find Labs Holdings, Inc. MAY USE AVAILABLE INFORMATION TO DETERMINE WHETHER THE PERSON IDENTIFIED BY THE INVESTIGATION IS THE SAME PERSON AS THE MEMBER ABOUT WHOM THE INVESTIGATION WAS CONDUCTED. FOLLOWING ANY SUCH INVESTIGATION, WITH RESPECT TO ANY MEMBER THAT Find Labs Holdings, Inc.
REASONABLY BELIEVES TO HAVE BEEN CONVICTED OF A SEX OFFENSE (SUCH AS SEXUAL ASSAULT OR SEXUAL HARASSMENT, AND INCLUDING ANY REGISTERED SEX OFFENDERS), OR A CONVICTION FOR HUMAN TRAFFICKING, STALKING, KIDNAPPING, CHILD ABUSE,
DOMESTIC ABUSE, MURDER, HATE CRIMES, OR TERRORISM OR VIOLENT EXTREMISM, Find Labs Holdings, Inc. MAY TAKE STEPS TO BLOCK THAT PERSON FROM USING THE SERVICE AND COMMUNICATING WITH OTHER MEMBERS OVER THE PLATFORM. Find Labs
Holdings, Inc. RESERVES THE RIGHT TO BLOCK MEMBERS FOR OTHER OFFENSES, OR FOR OTHER VIOLATIONS OF THESE TERMS, OR FOR OTHER REASONS IN THEIR SOLE DISCRETION. CRIMINAL BACKGROUND INVESTIGATIONS, WHEN CONDUCTED, ARE NOT
TYPICALLY UPDATED BY Find Labs Holdings, Inc.. ADDITIONALLY, WHILE INVESTIGATIONS FOR CRIMINAL HISTORIES MAY BE CONDUCTED ON SOME MEMBERS, THEY ARE NOT FOOLPROOF AND MOST MEMBERS ARE NOT EXPECTED TO BE SUBJECT TO ANY FORM OF CHECK FOR CRIMINAL HISTORIES. ANY INVESTIGATIONS FOR CRIMINAL HISTORIES MAY GIVE MEMBERS A FALSE SENSE OF SECURITY. THE CHECKS FOR CRIMINAL HISTORIES THAT MAY BE CONDUCTED BY Find Labs Holdings, Inc. ARE NOT A PERFECT SAFETY
SOLUTION. CRIMINALS MAY CIRCUMVENT EVEN THE MOST SOPHISTICATED SEARCH TECHNOLOGY. NOT ALL CRIMINAL RECORDS ARE PUBLIC IN ALL STATES AND NOT ALL DATABASES ARE UP TO DATE. ONLY PUBLICLY AVAILABLE CONVICTIONS ARE INCLUDED IN CHECKS, AND CHECKS DO NOT COVER OTHER TYPES OF CONVICTIONS OR ARRESTS OR ANY CONVICTIONS FROM FOREIGN COUNTRIES.
You agree to, and hereby do, release Find Labs Holdings, Inc. and its successors from any claims, demands, losses, damages, rights, and actions of any kind, including personal injuries, death and property damage, that either directly or indirectly arises from your interactions with or conduct of other users of the App. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage for any unconscionable commercial practice by Find or for such party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the App.
Scraping or replicating any part of the App without our prior consent is expressly prohibited. This includes by any means (automated or otherwise) other than through our currently available, published interfaces - unless you have been specifically allowed to do so in a separate agreement with us.
4. Colorado Safety Policy
In addition to the above terms, If you are a resident of Colorado the following Safety Policy terms also apply to you:
There is certain content we can’t allow on Find
Community Guidelines form part of these Terms and outline what content and conduct is accepted on and off our App. You agree to comply with our Community Guidelines as may be updated from time to time.
We want our users to be able express themselves as much as possible on Find, but we have to impose restrictions on certain content which:● is illegal or encourages, promotes or incites any illegal activity;
● is harmful to minors including misconduct that threatens public or personal safety, such as a threatened act, or attempted act of homicide, unlawful sexual behavior, assault, kidnapping, stalking, harassment, involuntary intoxication, robbery, theft, or any other conduct that
threatens public or another person's safety.
● is defamatory or libelous;
● itself, or the posting of which, infringes any third party’s rights (including, without limitation, intellectual property rights and privacy rights);
● shows another person which was created or distributed without that person’s consent;
● contains language or imagery which could be deemed offensive or is likely to harass, upset, embarrass, alarm or annoy any other person;
● is obscene, pornographic, violent or otherwise may offend human dignity;
● is abusive, insulting or threatening, discriminatory or which promotes or encourages racism, sexism, hatred or bigotry;
● relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers);
● involves the transmission of “junk” mail or “spam”;
● impersonates or intends to deceive or manipulate a person (including, without limitation, scams and inauthentic behavior);
● contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other
material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Find or otherwise; or
● in any other way violates our Community Guidelines
BACKGROUND CHECK
In certain circumstances, such as in response to member-generated or press reports of suspected misconduct, Find Labs Holdings, Inc. may investigate whether a member has a criminal history, which may, depending on the circumstances, include searching sex offender registries or other publicrecords. If such investigations identify a person with a criminal conviction, Find Labs Holdings, Inc. may use available information to determine whether the person identified by the investigation is the same person as the member about whom the investigation was conducted. following any such investigation, with respect to any member that Find Labs Holdings, Inc. reasonably believes to have
been convicted of a sex offense (such as sexual assault or sexual harassment, and including any registered sex offenders), or a conviction for human trafficking, stalking, kidnapping, child abuse, domestic abuse, murder, hate crimes, or terrorism or violent extremism, Find Labs Holdings, Inc. may take steps to block that person from using the service and communicating with other members over the platform. Find Labs Holdings, Inc. the right to block members for other offenses, or for other violations of these terms, or for other reasons in their sole discretion. Criminal background investigations, when conducted, are not typically updated by Find Labs Holdings, Inc.. Additionally, while investigations for criminal histories may be conducted on some members, they are not foolproof and most members are not expected to be subject to any form of check for criminal histories. Any investigations for criminal histories may give members a false sense of security. The
checks for criminal histories that may be conducted by Find Labs Holdings, Inc. are not a perfect safety solution. Criminals may circumvent even the most sophisticated search technology. Not all criminal records are public in all states and not all databases are up to date. Only publicly available convictions are included in checks, and checks do not cover other types of convictions or arrests or any convictions from foreign countries.
IDENTIFICATION VERIFICATION
To use our service, you must be at least 18 years old or the age of majority to legally enter into a contract under the laws of your home country if that happens to be greater than 18; Please note that we monitor for underage use and we will terminate, suspend or ask you to verify your Account if we have reason to believe that you may be underage.When a member may be suspended or blocked All members must comply with the platform rules described and referenced in our Community Guidelines. If you behave in a way that goes against Find’s Community Guidelines, values, or otherwise act in any way we believe to be potentially harmful to Find or its members, we may take a range of actions on your account. When determining the penalty for violating our community guidelines, we consider a number of factors.
We may:
● Remove the content
● Issue a warning
● Ban the offending member from the Find app
When necessary, we also may cooperate with law enforcement to assist in potential criminal
investigations related to member conduct.
Your treatment towards others outside of the Find app can also result in action against your account.
If we’re made aware of harm between members on dates, meetups with friends, via text message or direct messaging platforms, or relevant alleged criminal or harmful conduct committed in your past or outside of Find, we may take action as if it happened on our platform.
You cannot submit appeals, reports, notices or complaints that are false reports or report for malicious, biased, or other illegitimate reasons.
APPEALS RIGHTS AND APPEAL PROCESS
If you believe that we’ve made a mistake in taking action on your Account or Your Content (defined below), you have the option to appeal our decision within a six-month period. If you wish to appeal a decision, please start by taking a moment to read the relevant section of our Community Guidelines. If you still think there has been a mistake in the action taken on your account or content, the best way to appeal is to fill out the appeals form linked in the notification shown to you within the app at the time. Alternatively, you can contact us (please explain why you are appealing our decision, and give as much detail as you can).
USER NOTICE
When you submit a Block & Report, a member of the support team will review it and take action based on Find’s Community Guidelines, which can include a warning or banning them from the app. Find will not tell the person who you reported that you reported them.Notice regarding Sexual Conduct Consent is required at all times. Everyone on Find is expected to discuss and respect boundaries. This includes never making assumptions about what someone is comfortable with. Consent can be withdrawn at any time, and sex is never owed to anyone and is against the law and may result in criminal or civil liability in Colorado.
SAFETY MEASURES
Safety is a top priority at Find. We use a combination of human moderators and automated systems to monitor and review Find accounts and interactions for content that may be against our Community Guidelines, against our Terms and Conditions, or otherwise harmful. Our members play a critical role in the safety of Find by reporting content or behavior that may violate our Community Guidelines. If anything happens that makes you feel uncomfortable or unsafe, we highly encourage you to Unmatch with the member.
5. PRIVACY
For information about how Find Labs Holdings, Inc. collects, uses, and shares your personal data, please check out our Privacy Policy. By using Find, you acknowledge that we may use such data in accordance with our Privacy Policy.
6. PAYMENT TERMS
Generally.
Find may offer products and services for purchase on the App (“In-App Purchase”). If you choose to
make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the
point of purchase, may apply, and that such additional terms are incorporated herein by reference..
You may make an In-App Purchase through the following payment methods (“Payment Method”):
(a) making a purchase through a third-party platform such as the Apple App Store and Google Play
Store (“Third Party Store”), or (b) paying with your credit card, debit card, or PayPal account, which
will be processed by a third-party processor. Once you have made an In-App Purchase, you authorize
us to charge your chosen Payment Method. If payment is not received by us from your chosen
Payment Method, you agree to promptly pay all amounts due upon demand by us.
Subscriptions and Auto-Renewal: Find may offer some services as automatically-renewing
subscriptions, e.g., a one-week subscription, one-month subscription, or three-month subscription
(“Premium Services”). IF YOU PURCHASE AN AUTOMATICALLY RENEWING SUBSCRIPTION,
YOUR SUBSCRIPTION WILL RENEW AT THE END OF THE PERIOD, UNLESS YOU CANCEL, AT
Find’S THEN-CURRENT PRICE FOR SUCH SUBSCRIPTIONS.To avoid charges for a new
subscription period, you must cancel, as described below, before the end of the then-current
subscription period. Deleting your account or deleting the application from your device does not
cancel your subscription. You will be given notice of changes in the pricing of the Premium Services
to which you have subscribed and an opportunity to cancel. If Find changes these prices and you do
not cancel your subscription, you agree that you will be charged at Find’s then-current pricing for
subscription.
Canceling Subscriptions. If you purchased a subscription directly from Find, you may cancel or
change your Payment Method via the payment settings option under your profile. If you purchased a
subscription through a Third Party Store, such as the Apple App Store or the Google Play Store, you
will need to access your account with that Third Party Store and follow instructions to change or
cancel your subscription. If you cancel your subscription, you may use your subscription until the
end of the period you last paid for, but (i) you will not (except as set forth in the subsection entitled
“Refunds” below) be eligible for a prorated refund, (ii) your subscription will not be renewed when
that period expires and (iii) you will then no longer be able to use the Premium Services or In-App
Purchases enabled by your subscription.
Because our Services may be utilised without a subscription, canceling your subscription does not
remove your profile from our Services. If you wish to fully terminate your account, you must
terminate your account as set forth in Section 16.
Find Labs Holdings, Inc. operates a global business, and our pricing varies by a number of factors.
We frequently offer promotional rates - which can vary based on region, length of subscription,bundle size and more. We also regularly test new features and payment options. Find Labs Holdings,
Inc. reserves the right, including without prior notice, to limit the available quantity of or discontinue
making available any product, feature, service or other offering; to impose conditions on the
honouring of any coupon, discount, offer or other promotion; to bar any user from making any
transaction; and to refuse to provide any user with any product, service or other offering or to
honour any offer.
Free Trials. If you sign up for a free trial and do not cancel, your trial may convert into a paid
subscription and your Payment Method will be charged at the then-current price for such
subscription. Once your free trial converts to a paid subscription, your paid subscription will
continue to automatically renew at the end of each period, and your Payment Method will be
charged, until you cancel. To avoid charges for a new subscription period, you must cancel before the
end of the then-current subscription period or free trial period as described above. Deleting your
account or deleting the application from your device does not cancel your free trial. If you have
signed up for a free trial on Find through the Apple Store or Google Play Store previously, you will
not be eligible for another free trial and you will then be automatically signed up to a subscription
and charged as described in this paragraph.
Refunds. Generally, all charges for purchases are nonrefundable, and there are no refunds or credits
for partially used periods.
However:
For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota,
New York, North Carolina, Ohio, Rhode Island, and Wisconsin, the terms below apply:
YOU, THE BUYER, MAY CANCEL YOUR SUBSCRIPTION, WITHOUT PENALTY OR
OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY
FOLLOWING THE DATE YOU SUBSCRIBED (EXCLUDING SUNDAYS AND HOLIDAYS). IN THE
EVENT THAT YOU DIE BEFORE THE END OF YOUR SUBSCRIPTION PERIOD, YOUR ESTATE
SHALL BE ENTITLED TO A REFUND OF THAT PORTION OF ANY PAYMENT YOU HAD MADE
FOR YOUR SUBSCRIPTION WHICH IS ALLOCABLE TO THE PERIOD AFTER YOUR DEATH. IN
THE EVENT THAT YOU BECOME DISABLED (SUCH THAT YOU ARE UNABLE TO USE Find)
BEFORE THE END OF YOUR SUBSCRIPTION PERIOD, YOU SHALL BE ENTITLED TO A
REFUND OF THAT PORTION OF ANY PAYMENT YOU HAD MADE FOR YOUR SUBSCRIPTION
WHICH IS ALLOCABLE TO THE PERIOD AFTER YOUR DISABILITY BY PROVIDING THE
COMPANY NOTICE IN THE SAME MANNER AS YOU REQUEST A REFUND AS DESCRIBED
BELOW.
For subscribers residing anywhere outside the US:
Subscribers who purchase weekly subscriptions are entitled to a refund of the price of the
subscription (minus the value of any portion of the subscription used at the date the refund is
requested) if requested within the first 6 days after the subscription starts.
Subscribers who purchase monthly or longer subscriptions are entitled to a refund of the price of the
subscription (minus the value of any portion of the subscription used at the date the refund is
requested) if requested within the first 14 days after the subscription starts.There are no refunds for subscription renewals. Blocked members are not entitled to refunds. To
request a refund:
To request a refund: In addition to cancelling, eligible subscribers must request a refund to receive
one.
If you subscribed through Google and reside outside the US your refund will be handled by Google,
not Find. To request a refund, go to the Google Play Store app, select your order history, Find the
transaction, select “Report a Problem” and submit your refund request.
If you subscribed using your Apple ID, refunds are handled by Apple (regardless of where you live),
not Find. To request a refund, go to iTunes, click on your Apple ID, select “Purchase history,” Find
the transaction and hit “Report Problem”. You can also submit a request at Apple Support.
For all other purchases: please contact support@meetfind.app with your order number (you can
Find the order number in the order confirmation email, or if you purchased from the Google Play
Store by logging in to Google Wallet). You may also mail or deliver a signed and dated notice which
states that you, the buyer, are cancelling this agreement, or words of similar effect. Please also
include the email address or mobile number associated with your account along with your order
number. This notice shall be sent to: Find, Attn.: Cancellations, P.O. Box 389 Ponte Vedra, FL 32004
Taxes.
The payments required under this Section 6 do not include any Sales Tax that may be due in
connection with the Premium Services provided under these Terms. If Find determines it has a legal
obligation to collect a Sales Tax from you in connection with these Terms, Find will collect such Sales
Tax in addition to the payments required under this Section 6. If any Premium Services, or payments
for any Premium Services, under these Terms are subject to any Sales Tax in any jurisdiction and you
have not remitted the applicable Sales Tax to Find, you will be responsible for the payment of such
Sales Tax and any related penalties or interest to the relevant tax authority. As used herein, “Sales
Tax” means any sales or use tax and any other tax measured by sales proceeds that is the functional
equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or
use tax.
7. VIRTUAL ITEMS
At times, you may be able to purchase a limited, personal, non-transferable, non-sublicensable,
revocable license to access special limited-use features from Find, referred to here as “Virtual Items.”
You can only purchase Virtual Items through Find or Find’s partners. Virtual Items represent a
limited license right governed by this Agreement, and, except as otherwise prohibited by applicable
law, no title or ownership in or to Virtual Items is being transferred or assigned to you. This
Agreement, and your purchase of Virtual Items, does not constitute the sale of any rights in Virtual
Items.
Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect
any stored value, but instead shows the extent of your license to access Virtual Items. Virtual Items
do not incur fees for non-use. Your license in Virtual Items will terminate on the earlier of Findceasing provision of services or your account closing or terminating. Find may also at times provide
Virtual Items as bonuses to, or parts of, paid subscriptions for its services. Your ability to use Virtual
Items you have access to in this manner may terminate at the end of each of your subscription
periods and your access to Virtual Items may not “roll over” or accumulate through additional
subscription periods. Your access to Virtual Items gained through subscriptions may also end if you
cancel your subscription.
Find, in its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items
and/or may distribute Virtual Items with or without charge. Find may manage, regulate, control,
modify, or eliminate Virtual Items at any time, including taking actions that may impact the
perceived value or purchase price, if applicable, of any Virtual Items and Find shall have no liability
to you for doing so. You shall not sell, redeem, or otherwise transfer Virtual Items to any person or
entity. Virtual Items may only be redeemed through our Services.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH OUR SERVICES
ARE FINAL AND NON-REFUNDABLE. YOU ACKNOWLEDGE THAT Find IS NOT REQUIRED TO
PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR
OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED,
WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
8. PUSH NOTIFICATIONS; LOCATION-BASED FEATURES
We may provide you with emails, text messages, push notifications, alerts and other messages
related to the App and/or the Find services, such as enhancements, offers, products, events, and
other promotions. After downloading the App, you will be asked to accept or deny push
notifications/alerts. If you deny, you will not receive any push notifications/alerts. If you accept,
push notifications/alerts will be automatically sent to you. If you no longer wish to receive push
notifications/alerts from the App, you may opt out by changing your notification settings on your
mobile device. With respect to other types of messaging or communications, such as emails, text
messages, etc., you can unsubscribe or opt out by either following the specific instructions included
in such communications, or by emailing us with your request at support@meetfind.app.
The App may allow access to or make available opportunities for you to view certain content and
receive other products, services and/or other materials based on your location. To make these
opportunities available to you, the App will determine your location using one or more reference
points, such as GPS, Bluetooth and/or software within your mobile device. If you have set your
mobile device to disable GPS, Bluetooth or other location determining software or do not authorize
the App to access your location data, you will not be able to access such location-specific content,
products, services and materials. For more about how the App uses and retains your information,
please read the Privacy Policy.
9. DISCLAIMER
Find is meant to be a place where you can meet people, share your passions, and maybe even find the one (or at least a decent plus-one for THE APP, SITE, OUR CONTENT, AND MEMBER CONTENT ARE ALL PROVIDED TO YOU “AS IS”
AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT GUARANTEE THE
COMPATIBILITY OF ANY MATCHES.
SHOULD APPLICABLE LAW NOT PERMIT THE FOREGOING EXCLUSION OF EXPRESS OR
IMPLIED WARRANTIES, THEN WE GRANT THE MINIMUM EXPRESS OR IMPLIED
WARRANTY REQUIRED BY APPLICABLE LAW. NO ADVICE OR INFORMATION, WHETHER
ORAL OR WRITTEN, SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE
NOT EXPRESSLY STATED IN THIS SECTION.
ADDITIONALLY, WE DO NOT MAKE ANY WARRANTIES THAT THE APP OR SITE WILL BE
UNINTERRUPTED, SECURE OR ERROR FREE OR THAT YOUR USE OF THE APP OR SITE WILL
MEET YOUR EXPECTATIONS, OR THAT THE APP, SITE, OUR CONTENT, ANY MEMBER
CONTENT, OR ANY PORTION THEREOF, IS CORRECT, ACCURATE, OR RELIABLE. YOUR USE
OF THE APP OR SITE IS AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR YOUR
INTERACTIONS WITH OTHER MEMBERS. Find Labs Holdings, Inc. IS NOT RESPONSIBLE FOR
THE CONDUCT OF ANY USER. Find Labs Holdings, Inc. DOES NOT CONDUCT CRIMINAL
BACKGROUND CHECKS ON ITS MEMBERS.).
10. LIMITATION OF LIABILITY
NEITHER US NOR ANY OWNER WILL BE LIABLE FOR ANY DAMAGES, DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE, INCLUDING, WITHOUT
LIMITATION, LOSS OF DATA, INCOME, PROFIT OR GOODWILL, LOSS OF OR DAMAGE TO
PROPERTY AND CLAIMS OF THIRD PARTIES ARISING OUT OF YOUR ACCESS TO OR USE OF
THE APP, SITE, OUR CONTENT, OR ANY MEMBER CONTENT, HOWEVER CAUSED, WHETHER
BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PROPRIETARY
RIGHTS INFRINGEMENT, PRODUCT LIABILITY OR OTHERWISE.
THE FOREGOING SHALL APPLY EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IF YOU BECOME DISSATISFIED IN ANY WAY WITH THE APP OR SITE, YOUR SOLE
AND EXCLUSIVE REMEDY IS TO STOP YOUR USE OF THE APP AND SITE.
YOU HEREBY WAIVE ANY AND ALL CLAIMS ARISING OUT OF YOUR USE OF THE APP OR
SITE. BECAUSE SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES
OR THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, THESE PROVISIONS
MAY NOT APPLY TO YOU. IF ANY PORTION OF THIS LIMITATION ON LIABILITY IS FOUND
TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY
SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
THE LIMITATION OF LIABILITY HEREIN IS A FUNDAMENTAL ELEMENT OF THE BASIS OF
THE BARGAIN AND REFLECTS A FAIR ALLOCATION OF RISK. THE APP AND SITE WOULD
NOT BE PROVIDED WITHOUT SUCH LIMITATIONS AND YOU AGREE THAT THE
LIMITATIONS AND EXCLUSIONS OF LIABILITY, DISCLAIMERS AND EXCLUSIVE REMEDIES
SPECIFIED HEREIN WILL SURVIVE EVEN IF FOUND TO HAVE FAILED IN THEIR ESSENTIAL
PURPOSE. THE FOREGOING DOES NOT APPLY TO LIABILITY ARISING FROM ANY FRAUD OR
FRAUDULENT MISREPRESENTATIONS, OR ANY OTHER LIABILITY THAT CANNOT BE
LIMITED BY APPLICABLE LAW.
11. INDEMNITY
All the actions you make and information you post on Find remain your responsibility. Therefore,
you agree to indemnify, defend, release, and hold us, and our partners, licensors, affiliates,
contractors, officers, directors, employees, representatives and agents, harmless, from and against
any third party claims, damages (actual and/or consequential), actions, proceedings, demands,
losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably
incurred by us arising as a result of, or in connection with:1. any negligent acts, omissions or willful misconduct by you;
2. your access to and use of the App;
3. the uploading or submission of Content to the App by you;
4. any breach of these Terms by you; and/or
5. your violation of any law or of any rights of any third party.
We retain the exclusive right to settle, compromise and pay any and all claims or causes of action
which are brought against us without your prior consent. If we ask, you will co-operate fully and
reasonably as required by us in the defense of any relevant claim.
The foregoing provision does not require you to indemnify Find Labs Holdings, Inc. for any
unconscionable commercial practice or any fraud, deception, false promise, misrepresentation or
concealment, suppression or omission of any material fact in connection with the App.
12. PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT
INFRINGEMENT
If you believe any content on Find infringes the copyright in a work that you own, please submit a
notification alleging such infringement (“DMCA Takedown Notice”) to Find Labs Holdings, Inc.’s
Copyright Agent. The Takedown Notice must include the following:
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple
copyrighted works at a single online site are covered by a single notification, a representative
list of such works;
3. Identification of the material claimed to be infringing or to be the subject of infringing
activity and that is to be removed or access disabled and information reasonably sufficient to
permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact you, such as an
address, telephone number, and, if available, an electronic mail;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that, under penalty of perjury, the information in the notification is accurate and
you are authorized to act on behalf of the owner of the exclusive right that is allegedly
infringed.
Takedown Notices should be sent to Find Labs Holdings, Inc.’s Copyright Agent at
support@meetfind.app.. If you wish to reach out to Find Labs Holdings, Inc.’s Copyright Agent via
other methods, you can write to: Find, Attn: Find Labs Holdings, Inc.’s Copyright Agent, P.O. Box
389 Ponte Vedra, FL 32004
13. THIRD PARTY APP STORE
The following additional terms and conditions apply to you if you download the App from a Third
Party Store. To the extent that the other terms and conditions of these Terms are less restrictive
than, or otherwise conflict with, the terms and conditions of this Section, the more restrictive or
conflicting terms and conditions in this Section will apply, but solely with respect to the App and the
Third Party Store. You acknowledge and agree that:
1. These Terms are concluded solely between you and Find Labs Holdings, Inc. and not with the
providers of the Third Party Store, and Find Labs Holdings, Inc. (and not the Third Party
Store providers) is solely responsible for the App and the content thereof. To the extent that
these Terms provide for usage rules for the App which are less restrictive or in conflict with
the applicable terms of service of the Third Party Store from which you obtain the App, the
more restrictive or conflicting term of the Third Party Store will take precedence and will
apply.
2. The Third Party Store provider has no obligation whatsoever to provide any maintenance and
support services with respect to the App. Find Labs Holdings, Inc. is solely responsible for
any product warranties, whether express or implied by law, to the extent not effectively
disclaimed. The Third Party Store provider will have no warranty obligation whatsoever with
respect to the App, and any other claims, losses, liabilities, damages, costs or expenses
attributable to any failure to conform to any warranty will be the sole responsibility of Find
Labs Holdings, Inc..
3. Find Labs Holdings, Inc., not the Third Party Store provider, is responsible for addressing
any claims you or any third party may have relating to the App or your possession and/or use
of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the
App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising
under consumer protection or similar legislation; and/or (iv) intellectual property
infringement claims.
4. The Third Party Store provider and its subsidiaries are third party beneficiaries of these
Terms, and, upon your acceptance of these Terms, the Third Party Store provider from whom
you obtained the App will have the right (and will be deemed to have accepted the right) to
enforce these Terms against you as a third party beneficiary thereof.
In the event of a conflict between a Third Party Store’s or mobile carrier’s applicable terms and
conditions and these Terms, the terms and conditions of the Third Party Store or mobile carrier shall
govern and control. We are not responsible and have no liability whatsoever for third-party goods orservices you obtain through a Third-Party Store or mobile carrier. We encourage you to make
whatever investigation you feel necessary or appropriate before proceeding with any online
transaction with any of these third parties.
14. DISPUTE RESOLUTION
Please read the following arbitration agreement in this Section (“Arbitration Agreement”) carefully.
Unless you opt out in the manner described in Section 14(10) below, this Arbitration Agreement
requires you and Find Labs Holdings, Inc. to resolve disputes by binding arbitration instead of in
court, and limits the manner in which we may seek relief from each other.
1. When Does This Arbitration Agreement Apply? This Arbitration Agreement applies to any disputes
or claims of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) between you and Find Labs
Holdings, Inc. arising out of or relating to the Terms, prior versions of the Terms, your use of our
App, or any other aspect of your relationship with Find, including claims or disputes arising (but not
actually filed in arbitration) before the effective date of these Terms. It requires that, and by entering
into these Terms you and Find Labs Holdings, Inc. agree, that such disputes or claims will be
resolved by binding arbitration, rather than in court, except (i) that you or Find may assert individual
claims in small claims court if your claims qualify; (ii) that you or Find may seek equitable relief in
court for infringement or misuse of intellectual property rights, and (iii) to the extent the Ending
Forced Arbitration of Sexual Assault and Sexual Harassment Act precludes arbitration of the
disputes or claims.
2. Notice of Dispute and Informal Resolution. Before beginning the arbitration process, you and Find
Labs Holdings, Inc. agree to first notify one another of the dispute in writing at least 60 days in
advance of initiating an arbitration. Notice to Find Labs Holdings, Inc. must be sent by letter to our
registered agent: CT Corporation, 1209 Orange Street, City of Wilmington, County of New Castle,
Delaware 19801, and must provide your name, current email address, mailing address, and
telephone number, as well as the name, email address, and telephone number associated with your
Find account (if different from your current information); and describe the nature of the claim and
the specific relief being sought.
You and Find agree to meet and confer, via teleconference or videoconference, in a good faith effort
to informally resolve any claim or dispute covered by this Arbitration Agreement. If either party is
represented by counsel, that counsel may participate in the informal dispute resolution conference.
During this process, you may be provided with an offer of judgment. A party defending against a
claim may serve on an opposing party an offer to allow judgment on specified terms, with the costs
then accrued. If the judgment that the offeree finally obtains is not more favorable than the
unaccepted offer, the offeree must pay the costs incurred after the offer was made.
All offers, promises, conduct, and statements made in the course of the informal dispute resolution
process by any party, its agents, employees, and attorneys are confidential and not admissible for any
purpose in any subsequent proceeding, provided that evidence that is otherwise admissible or
discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the
informal dispute resolution process.The informal dispute resolution conference shall occur within 60 days of receipt of the written notice
described above, unless an extension is mutually agreed upon. If, after participating in that
conference, the parties are unable to resolve the dispute, the claimant may commence an arbitration
in accordance with this Agreement. Completion of this informal dispute resolution is a condition
precedent to filing any demand for arbitration. Failure to do so is a breach of this Agreement, and no
demand for arbitration shall be valid unless such written notice is provided and good faith
discussions have been conducted.
Any statute of limitations will be tolled while the parties engage in the informal dispute resolution
process described in this section.
3. How Do You Start The Arbitration Process? If you and Find Labs Holdings, Inc. are unable to
resolve the dispute within 60 days, either party may proceed to file a claim for arbitration. To begin
the arbitration process, you or Find Labs Holdings, Inc. must submit notice by certified mail of the
claim with an individualized arbitration demand. To be valid, the demand must contain the name of
the claiming party (you or Find Labs Holdings, Inc.), your or Find Labs Holdings, Inc.’s mailing
address, the email address or phone number associated with your Find account (if applicable), and a
detailed description of the dispute and the relief sought. Notice to Find Labs Holdings, Inc. must be
submitted to our registered agent: CT Corporation, 1209 Orange Street, City of Wilmington, County
of New Castle, Delaware 19801.
4. What Are The Rules Of Arbitration? The Federal Arbitration Act (“FAA”) governs this Arbitration
Agreement and applies to the interpretation and enforcement of this Arbitration Agreement. If the
FAA is found to not apply to any issue regarding the interpretation or enforcement of this Arbitration
Agreement, that that issue shall be determined by FLorida law, notwithstanding choice-of-law
principles, pursuant to Section 18 of the Terms. The applicable arbitration provider depends on
where you live. If you live in California, the arbitration will be administered by ADR Services, Inc.
under its most current arbitration rules and procedures, available at
https://www.adrservices.com/services-2/arbitration-rules/. If you live outside of California, the
arbitration will be administered by National Arbitration and Mediation under its most current
Comprehensive Dispute Resolution Rules and Procedures, available at
https://www.namadr.com/resources/rules-fees-forms, or under its most current Supplemental
Rules for Mass Arbitrations, as applicable, available at
https://www.namadr.com/content/uploads/2021/12/SupplementalRules12.22.21.pdf. If the
applicable arbitration provider is not available to arbitrate, including because it is not able to
administer the arbitration(s) consistent with the rules, procedures, and terms of this Arbitration
Agreement, including those described in Section 15(8) (Mass Filings), the parties will select an
alternative arbitral forum. If the parties cannot agree on an appropriate alternative arbitration
provider, then the parties will ask a court of competent jurisdiction to appoint an arbitrator pursuant
to 9 U.S.C. § 5 that is able to administer the arbitration(s) consistent with the rules, procedures, and
terms of this Arbitration Agreement. This Arbitration Agreement will govern to the extent it conflicts
with the arbitration provider’s rules.
The initiating party must pay all filing fees for the arbitration. Your and Find Labs Holdings, Inc.’s
responsibility to pay other administrative and arbitrator costs will be as set forth in the applicable
arbitration provider’s rules, unless the arbitrator determines the claims are frivolous. If a claim isdetermined to be frivolous, the claimant is responsible for reimbursing the respondent for its portion
of all such administrative, hearing, and/or other fees incurred as a result of the frivolous claim.
You may qualify for a waiver of certain arbitration costs under the applicable arbitration provider’s
rules or other applicable law. If you meet the standard for proceeding in forma pauperis in federal
court, Florida state court, or the courts of your state of residence, cannot obtain a waiver from the
arbitration provider of any filing fees you are required to pay, and the arbitration provider refuses to
administer the arbitration without your payment of said fees, Find Labs Holdings, Inc. will pay the
filing fees for you.
5. What Can The Arbitrator Decide? The arbitrator has the exclusive authority to resolve any and all
threshold arbitrability issues, including whether this Arbitration Agreement is applicable,
enforceable, or unconscionable. Courts, however, shall have the exclusive authority to determine (i)
whether any provision of this Arbitration Agreement should be severed and the consequences of said
severance, (ii) enforceability of any or all of the mass arbitration procedures set forth in Section
13(8), (iii) whether you have complied with conditions precedent to arbitration, and (iv) whether an
arbitration provider is available to hear the arbitration(s) under Section 14(4). The arbitrator will
have the authority to grant motions dispositive of all or part of any claim. The arbitrator will have the
authority to award monetary damages and to grant any non-monetary remedy or relief available in
an individual under applicable law, the arbitral forum’s rules, and the Terms (including the
Arbitration Agreement). The arbitrator will issue a written award and statement of decision
describing the essential Findings and conclusions on which the award is based, including the
calculation of any damages awarded. The arbitrator has the same authority to award relief that a
judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
Pursuant to and in conformance with Section 18 of the Terms, any original action to compel
arbitration under Section 4 of the FAA (or analogous state law) must be brought in a State or Federal
Court located in St. Augustine, Florida.
6. No Jury Trials. By agreeing to arbitration, YOU AND Find ARE EACH AGREEING TO WAIVE
THEIR RIGHTS TO A JURY TRIAL. Instead, you and Find Labs Holdings, Inc. are electing that all
claims and disputes will be resolved by arbitration under this Arbitration Agreement, except as
described in Section 14(1) above. An arbitrator can award the same damages and relief as a court and
must follow this Agreement as a court would. However, there is no judge or jury in arbitration, and
court review of an arbitration award is subject to very limited review.
7. One At A Time. All claims and disputes within the scope of this Arbitration Agreement MUST BE
ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, AND
YOU AND Find Labs Holdings, Inc. GIVE UP YOUR RIGHTS TO PARTICIPATE IN A CLASS
ACTION OR ANY OTHER CLASS PROCEEDING. However, this shall not preclude the use of
bellwether arbitrations, global mediation, or batch arbitrations as described in Section 14(8) below,
nor preclude the application of the arbitration provider’s fee schedules for mass arbitrations, as
applicable. Only relief that would be permitted in an individual lawsuit is available, and claims of
more than one customer or user cannot be arbitrated or consolidated with those of any other
customer or user, except as provided in Section 14(8) below, nor shall this preclude application of the
arbitration provider’s fee schedules for mass arbitrations, as applicable. The arbitration proceeding
will not be consolidated with any other matters or joined with any other cases or parties , except asprovided in Section 14(8) below, nor shall this preclude application of the arbitration provider’s fee
schedules for mass arbitrations, as applicable.
For mass arbitrations before ADR Services, Inc., you and Find Labs Holdings, Inc. agree that its
mass arbitration fee schedule shall apply, available at https://www.adrservices.com/wp-
content/uploads/2022/10/ADR-Mass-Consumer-Non-Employment-Fee-Schedule-Eff-11-5-21.pdf.
For mass arbitrations before National Arbitration and Mediation, you and Find Labs Holdings, Inc.
agree that its mass arbitration fee schedule shall apply, available at
https://www.namadr.com/content/uploads/2023/07/Consumer-Fees-as-of-7.1.2023-updated-as-
of-7.1.2023.pdf. For mass arbitrations before any other arbitration provider, you agree that its mass
arbitration fee schedule shall apply. If the arbitrator does not have a fee schedule for mass filings,
then the claims must proceed in court.
If a decision is issued stating that applicable law precludes enforcement of any of this subsection’s
limitations as to a given claim for relief, then the claim must be severed from the arbitration and
brought into the State or Federal Courts located in St. Johns County, Florida. All other claims shall
be arbitrated. This subsection does not prevent you or Find from participating in a class-wide
settlement of claims.
8. Mass Filings. If, at any time, 30 or more similar demands for arbitration are asserted against Find
or related parties by the same or coordinated counsel or entities, or if Find Labs Holdings, Inc.
asserts 30 or more similar demands for arbitration or counterclaims against similarly-situated
parties, within a period of 60 days or otherwise close in proximity (“Mass Filing”), the additional
protocols set forth below shall apply:● Acknowledgment of Mass Filing protocols. If you or Find Labs Holdings, Inc., or your or our
counsel, files a demand for arbitration that fits within the definition of Mass Filing referred
to above, then you and we agree that the demand for arbitration shall be subject to the
additional protocols set forth in this Mass Filings subsection. If the parties disagree as to
whether a series of filings fits within the definition of Mass Filing above, the arbitration
provider shall resolve the disagreement. You and we also acknowledge that the adjudication
of the dispute may be delayed and that any applicable statute of limitations shall be tolled
from the time of filing of the demand for arbitration, and pending resolution of the
bellwether proceedings.
● Bellwether Arbitrations. Bellwether proceedings are encouraged by courts and arbitration
administrators where there are multiple disputes involving similar claims against the same
or related parties. The parties shall select ten individual arbitration claims (five per side),
designated the “Initial Test Cases,” to proceed to arbitration. Only the Initial Test Cases shall
be filed with the arbitrator. All other claims shall be held in abeyance. This means that the
filing fees will be paid only for the Initial Test Cases; for all other demands for arbitration in a
Mass Filing, the filing fees (together with any arbitrator consideration of the other demands)
will be in abeyance, and neither You nor Find will be required to pay any such filing fees. You
and Find Labs Holdings, Inc. also agree that neither you nor we shall be deemed to be in
breach of this Arbitration Agreement for failure to pay any such filing fees, and that neither
you nor we shall be entitled to any contractual, statutory, or other remedies, damages, or
sanctions of any kind for failure to pay any such filing fees. If, pursuant to this subsection, aparty files non-Bellwether Arbitrations with the arbitration provider, the parties agree that
the arbitration provider shall hold those demands in abeyance and not refer them to the
arbitrator pending resolution of the Initial Test Cases. Unless the claims are resolved in
advance or the schedule is extended, the arbitrators will render a final award for the Initial
Test Cases within 120 days of the initial pre-hearing conference.
● Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations,
you and Find Labs Holdings, Inc. agree that in the event a Mass Filing is not resolved by the
Bellwether Arbitration and Global Mediation processes described above, the arbitration
provider will (1) administer the remaining arbitration demands in batches of 100 demands
per batch; (2) appoint one arbitrator for each batch; and (3) provide for the resolution of
each batch as a single consolidated arbitration with one set of filing and administrative fees
due per side per batch, one procedural calendar, one hearing (if any) in a place to be
determined by the arbitrator, and one final award (“Batch Arbitration”). If the arbitration
provider will not administer the Batch Arbitration with one set of filing and administrative
fees due per side per batch, then the arbitration provider’s mass arbitration fee schedule shall
apply.
● Enforcement of Subsection. A Court of competent jurisdiction located in a venue allowed
under Section 18 of the Terms and Conditions shall have the power to enforce this
subsection.
9. Offer of Judgment. At least 14 days before the date set for the arbitration hearing, any party may
serve an offer in writing upon the other party to allow judgment on specified terms. If the offer made
by one party is not accepted by the other party, and the other party fails to obtain a favorable award,
the other party shall not recover any post-offer costs to which they otherwise would be entitled and
shall pay the offering party’s costs from the time of the offer.
10. Opt-Out. Updates to Find’s Terms do not provide a new opportunity for you to opt out of
arbitration if you previously agreed to a prior version of Find’s Terms containing an arbitration
provision and did not validly opt out of arbitration.● Previous or existing users. Users who previously agreed to arbitrate may reject this updated
Arbitration Agreement by following the opt-out method below, but such users will still be
bound by the most recent prior version of the Arbitration Agreement and will otherwise be
bound by these Terms. Previous or existing users who do not opt out of this updated
Arbitration Agreement will be bound by this Arbitration Agreement and it shall apply to all
disputes between such users and Find, including those arising (but not actually filed in
arbitration) before the effective date of these Terms. Arbitration demands that have already
been actually filed with an arbitration provider before the effective date of this Arbitration
Agreement and in compliance with a prior version of this Arbitration Agreement are subject
to the prior version’s terms.
● New users. Users who create a Find account for the first time on or after April 1, 2025 may
opt out of this Arbitration Agreement.
● Method and impact of opting out. Subject to the above, you may opt out of this Arbitration
Agreement by sending written notice of your decision to opt out to: Findoptout@Find.com,
within 31 days after first becoming subject to this Arbitration Agreement. Your notice must
include your name, your Find username (if any), the email address and/or phone numberyou used to set up your Find account (if you have one), and an unequivocal statement that
you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration
Agreement, all other parts of the Terms and any other agreements between you and Find will
continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other
arbitration agreements that you may currently have, or may enter in the future, with us.
11. Severability. Except as provided in subsection 14(7), if any part or parts of this Arbitration
Agreement are found under the law to be invalid or unenforceable, then such specific part or parts
shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement
shall continue in full force and effect. If a court decides that any of the provisions in the Arbitration
Agreement above is invalid or unenforceable because it would prevent the exercise of a non-waivable
right to pursue public injunctive relief, then any dispute regarding the entitlement to such relief (and
only that relief) must be severed from arbitration and may be litigated in court. All other disputes
subject to arbitration under the terms of the Arbitration Agreement shall be arbitrated under its
terms.
12. Survival of Agreement. The terms of this Arbitration Agreement will continue, even after your
relationship with Find has ended.
15. TERMINATION AND REMEDIES
These Terms commence on the date you accept them (as described in the preamble) and continue
until terminated in accordance with the terms herein.
You can delete your Account at any time by logging into the App, going to the “Settings” tab (the gear
icon), and following the instructions to terminate your account. Please note that if you delete your
Account, your subscription will continue until the end of the subscription period for which applicable
fees have been paid, and you will not be entitled to a refund except as stated in Section 6. In addition
to deleting your account, you will also need to cancel/manage any recurring subscriptions purchased
via a Third Party Store (e.g., iTunes, Google Play) to avoid additional billing.
In the event that Find Labs Holdings, Inc. determines, in its sole discretion, that you have breached
any portion of these Terms, have misused the App, or have otherwise demonstrated conduct which
Find Labs Holdings, Inc. regards as inappropriate or unlawful (whether on or off the App), Find Labs
Holdings, Inc. reserves the right to: (a) warn you via email (to any email addresses you have provided
to Find Labs Holdings, Inc.) that you have violated the Terms; (b) delete your User Content; (c)
discontinue your Account; (d) discontinue your subscription(s) without refund; (e) notify and/or
send your User Content to and/or fully cooperate with the proper law enforcement authorities for
further action; and/or (f) pursue to any other action which Find Labs Holdings, Inc. deems to be
appropriate. You agree that all terminations for cause shall be made in Find Labs Holdings, Inc.’s
sole discretion and that Find Labs Holdings, Inc. shall not be liable to you or any third party for any
termination of your Account.
Termination of these Terms or your Account includes the removal of access to your Account, and all
related information and content associated with or inside your Account.If your account is terminated by you or by Find Labs Holdings, Inc. for any reason, all provisions of
these Terms which by their nature should survive, shall survive termination of these Terms,
including, without limitation, the Arbitration Agreement, ownership provisions, warranty
disclaimers and limitation of liability. Your information will be maintained and deleted in
accordance with our Privacy Policy.
16. MISCELLANEOUS
There are a few more things we need to tell you before you can use Find.
These Terms, which we may amend from time to time, constitute the entire agreement between you
and Find Labs Holdings, Inc. The Terms supersede all previous agreements, representations and
arrangements between us (written or oral), excluding the Privacy Policy. Nothing in this clause shall
limit or exclude any liability for fraudulent misrepresentation.
Find Labs Holdings, Inc. has taken reasonable steps to ensure the currency, availability, correctness
and completeness of the information contained on Find and provides that information on an "as is",
"as available" basis. Find Labs Holdings, Inc. does not give or make any warranty or representation
of any kind about the information contained on Find, whether express or implied. Use of Find and
the materials available on it is at your sole risk. Find Labs Holdings, Inc. is not responsible for any
loss arising from the transmission, use of data, or inaccurate Member Content.
You are responsible for taking all necessary precautions to ensure that any material you may obtain
from Find is free of viruses or other harmful components. You accept that Find will not be provided
uninterrupted or error free, that defects may not be corrected or that Find Labs Holdings, Inc., or the
server that makes it available, are free of viruses or bugs, spyware, Trojan horse or any similar
malicious software. Find Labs Holdings, Inc. is not responsible for any damage to your computer
hardware, computer software, or other equipment or technology including, but without limitation
damage from any security breach or from any virus, bugs, tampering, fraud, error, omission,
interruption, defect, delay in operation or transmission, computer line or network failure or any
other technical or other malfunction.
The communications between you and Find Labs Holdings, Inc. may take place via electronic means,
whether you use the App or send Find Labs Holdings, Inc. emails, or whether Find Labs Holdings,
Inc. posts notices in the App or communicates with you via email. For contractual purposes, you (a)
consent to receive communications from Find Labs Holdings, Inc. in electronic form; and (b) agree
that all terms and conditions, agreements, notices, disclosures, and other communications that Find
Labs Holdings, Inc. provides to you electronically satisfy if it were to be in writing. The foregoing
does not affect your statutory rights, including but not limited to the Electronic Signatures in Global
and National Commerce Act at 15 U.S.C. Sec. 7001 et. seq.We know our Terms are fair and clear, but we may have to change them in the future
As Find grows, we might have to make changes to these Terms so we reserve the right to modify,
amend or change the Terms at any time (a “Change”). If we do this then the Changes will be posted
on this page and we will indicate the Effective Date of the updates at the bottom of the Terms. Incertain circumstances, we may send an email to you notifying you of a Change. It’s also possible that
we might ask you to agree to our Changes, but we’ll let you know. You should regularly check this
page for notice of any Changes – we want our users to be as informed as possible.
Your continued use of Find following any Change constitutes your acceptance of the Change and you
will be legally bound by the new updated Terms. If you do not accept any Changes to the Terms, you
should stop using Find immediately (uh oh, that’s going to be hard!).Additional items:
If, for any reason, any of the Terms are declared illegal, invalid or otherwise unenforceable by a court
of a competent jurisdiction, then to the extent that term is illegal, invalid or unenforceable, it shall be
severed and deleted from the Terms and the remainder of the Terms shall survive, remain in full
force and effect and continue to be binding and enforceable.
No failure or delay in exercising any right, power or privilege under the Terms shall operate as a
waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial
exercise by either party of any right, power or privilege preclude any further exercise of the right or
the exercise of any other right, power or privilege.
You represent and warrant that:1. you are not located in a country that is subject to a U.S. Government embargo, or that has
been designated by the U.S. Government as a “terrorist supporting” country; and
2. you are not listed on any U.S. Government list of prohibited or restricted parties.
By using the App, you agree and acknowledge that Find is a global app operating through servers
located in a number of countries around the world, including the United States. If you live in a
country with data protection laws, the storage of your personal data may not provide you with the
same protections as you enjoy in your country of residence. By submitting your personal
information, or by choosing to upgrade the services you use, or by making use of the applications
available on Find, you agree to the transfer of your personal information to, and storage and
processing of your personal information in, any such countries and destinations.
The App may contain links to third-party websites or resources. In such cases, you acknowledge and
agree that we are not responsible or liable for:1. the availability or accuracy of such websites or resources; or
2. the content, products, or services on or available from such websites or resources.
Links to such websites or resources do not imply any endorsement. You acknowledge sole
responsibility for and assume all risk arising from your use of any such websites or resources.
Framing, in-line linking or other methods of association with the App are expressly prohibited
without first obtaining our prior written approval.These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by
you, but may be assigned by us without restriction.
In the event there is a discrepancy between this English language version and any translated copies
of the Terms, the English version shall prevail.
If you have any questions, complaints or claims with respect to the App, please contact us at
support@meetFind.app
17. GOVERNING LAW AND FORUM
Subject to Section 14(3) and any mandatory laws that may apply in the country in which you reside,
your access to the App, Our Content, and any Member Content, any claims arising from or related to
your relationship with Find Labs Holdings, Inc., and these Terms are governed and interpreted by
the laws of the State of Florida. All claims arising out of or relating to these Terms and/or your
relationship with Find Labs Holdings, Inc. that for whatever reason are not submitted to arbitration,
and all claims or cases challenging the enforceability or applicability of the arbitration provisions
herein, will be litigated exclusively in the federal or state courts of St. Augustine, Florida. You agree
that such courts shall have personal jurisdiction and venue and waive any objection based on
inconvenient forum. You agree that you will not file or participate in a class action against us.
18. Find Labs Holdings, Inc.
The Terms constitute a binding legal agreement between you as user (“you”) and Find Labs
Holdings, Inc. (“we” or “us”). Effective date
The Terms were last updated on: January 27th, 2025.
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